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About Us DPlan Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

DPlan Ltd
Freemans House
Thornaby Road
Thornaby On Tees
Cleveland
TS17 8AA
United Kingdom

Phone: 01642 803454
Fax: 01642 803454

Email: orders@dplan.co.uk
VAT 816 9041 28

Legal Notice

All pages and their content are provided as information only. The information on this site is not a substitute for your doctor's attention. You should consult your doctor before beginning any exercise or dietary programme. DPlan Ltd presents this data as is, without any warranty of any kind, express or implied. The information herein was obtained from sources DPlan believes to be reliable, but we do not guarantee its accuracy.

Articles and reviews are the opinion of the author and do not represent the views of DPlan or its sponsors. Whilst we endeavour to ensure the safety of this site, any content or data downloaded or otherwise obtained through the use of this site is at your own risk and you will be solely responsible for any damage caused to your computer system or any loss of any data that could result.

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Shipping and handling is charged at the following rates, UK - £2.50 for orders under £30.00, orders over this are carriage free, Europe - £5.50, USA and rest of world - £6.50
There may be an extra shipping charge for international orders weighing over 6kg, This is very rare but if it applies to your order you will be contacted before the order is processed and any monies are taken.

Delivery Schedule All orders placed before 3.00pm will be dispatched the same day (subject to stock levels). Over the past 3 years we have dispatched over 98% of all orders within 24 hours and strive to achieve these standards every day.
However, please allow up to 14 days for delivery before contacting us.

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Over the last 12 months we have been able to complete over 98% of all orders placed without putting them on backorder.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee DPlan are committed to providing a quality service. All products carry a guarantee. Customers should return any unsuitable items within 14 days for a full refund. Please enclose a covering letter or your receipt with any items returned.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01642 803454 (International +44 01642 803454) or fax us on 01642 803454 or write to us at Freemans House Thornaby Road Thornaby On Tees Cleveland TS17 8AA United Kingdom
Our offices are open 9.00am to 5.00pm Monday to Friday.

Privacy Policy DPlan Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy If have any problem with the goods please return within 14 days to the above address and e-mail confirmation to orders@dplan.co.uk

Remittance Terms No orders are despatched until payment has been received.

EPOS System Information

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FreePhone: 0800 479 2500
(Monday - Friday 10am - 4pm)

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